Privacy Policy

PRIVACY POLICY FOR USING OUR SERVICES, WEBSITE OR MOBILE APPLICATIONS

INTRODUCTION

 Smart Deliveries is committed to protecting and respecting your personal data as data subject (“you” or “your”). This policy notifies you on how we look after your personal data when you visit our website smartdeliveriesmw.com [and our mobile application] or WhatsApp Messenger +265 881234000, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”), and tell you about your privacy rights and how the law protects you.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our services and visiting this website and other online platforms, you are accepting and consenting to the practices described in this policy.

CHIRLDREN UNDER 18

Our Service is not directed to children who are under the age of 18. Smart deliveries do not knowingly collect Personal Information from children under the age of 18 on its website. If you have reason to believe that a child under the age of 18 has provided Personal Information to Smart deliveries through the Service, please contact us and we will endeavor to delete that information from our databases.

DATA WE COLLECT

We may collect, use, store and transfer different kinds of personal data provided by you which we have grouped together as follows: 

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account, mobile account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform another technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
• Usage Data includes information about how you use the website, products and services as well as for how long do you stay on our website.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences. 

We will only pass your personal data onto a third party where you have agreed to enter into any competitions, promotions (or similar) and we will not sell, rent or exchange your personal data to a third party for commercial gain. 

Where we need to collect personal data under any applicable laws, or under the terms of a contract we have with you, we would ask that you provide us with the relevant personal data in order for us to perform the contract (for example, to deliver a product you have ordered).

HOW WE COLLECT THE DATA

We use different methods to collect personal data from and about you including through: 

• Direct interactions – you may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you: apply for our services; create an account on the website; subscribe to our service or publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us some feedback.

• Automated technologies or interactions (website) – as you interact with the website, we may automatically collect technical data about your browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

• Mobile Application Information

If you connect using our mobile application:

• Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
• Push Notifications. We may request to send you push notifications regarding your account or the application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

• Third parties or publicly available sources – we may receive personal data about you from various third parties and public sources as set out below:

• Technical Data from the following parties:

(a)analytics providers such as Google based outside Malawi;

(b)advertising networks based inside OR outside Malawi; and

(c)search information providers based inside OR outside Malawi

(d)contact, financial and transaction data from providers of technical, payment and delivery services based inside OR outside Malawi.

HOW WE USE YOUR PERSONAL INFORMATION

we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. where we need to perform a contract, we are about to enter into or have entered into with you.
2. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. where we need to comply with a legal or regulatory obligation.
4. our service providers, including logistics providers, such as those who deliver our orders and e-mails.
5. technical and support partners, such as the companies who host our website and who provide technical support and back-up services.
6. law enforcement agencies, government or public agencies or officials, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety.

We will only pass your details onto a third party when you have agreed to do this when entering competitions/ promotions and will never sell, rent or exchange your personal information with any third party for commercial reasons. Where you have agreed to allow third parties to send direct marketing communications to you via email or text message, and other mobile platforms, you have the right to withdraw consent to marketing at any time.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

1. Signing up to a mailing list 
2. Entering into contract with you
3. promotional communications 
4. Marketing / Loyalty Schemes 
5. To register you as a new customer 
6. To process and deliver Your order including: Manage payments, fees and charges, and Collection and recover money/to recover debts due to us
7. To manage our relationship with You which will include: notifying You about changes to our terms or the policy; asking you to leave a review or take a survey (to study how customers use our products/services, to develop them and grow our business

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.  

We may use your identity, contact details, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in for receiving that marketing.  We will get your express consent before we share your personal data with any company outside Smart deliveries for marketing purposes. 

You may opt out of receiving emails by following the instructions contained in each promotional email we send you or by contacting us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding our Site and Services and to respond to your requests. We will never contact Recipients for any purpose whatsoever, including marketing, except when instructed to do so by the Customer.

COOKIES

By choosing to use our site after having been notified of our use of cookies and other technologies in the ways described in this Privacy Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use. Information gathered through cookies and web server logs includes the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website. A cookie is a piece of information sent to your browser by a website you visit. A cookie is a very small text document, which often includes an anonymous unique identifier. 

When you visit a website, that site’s computer asks your computer/phone for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. 

As you browse on our website, the website uses cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website and better serve our customers. 

CHANGES TO THE PRIVACY POLICY OR CHANGE OF PURPOSE

The Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

SECURITY

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Information to Smart deliveries via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.